The staging / development site is normally used in two cases.

1. For any new web development that could cause a negative effect to the user experience we’d do that work in the dev site and once approved we’d move those changes/new features over to the live site.

2. If there was a problem with an update that was causing issues to the user experience (that we couldnt fix in less than a few minutes), we’d immediately roll the site back to the latest stable version so that the live site was fully functional again. Then we would do the testing and fixing of whatever the issue was on the staging environment. In this way, the amount of potential downtime is minimal (less than five minutes in most cases).

Professional Plan users can optionally have updates performed on staging server first and then do the updates on live once tested and proven stable.

You are free to cancel your plan at any time. People stick with us because they love our support and care we provide for their website. Our WordPress Maintenance Plans have no intention of keeping you stuck in anything you don’t need or don’t want. Just write us an email or give us a call.

Of course, you may upgrade or downgrade at any time. We’ll adjust the remainder of any given month pro-rata and you’re on your way.

Yes, we offer free website restores and malware clean ups for our maintenance plan clients and we extend this offer to new sign ups.

The only catch is that a minimum six month subscription is required to qualify for the free cleanup.

Learn more here about our malware website fix options for new clients.

A website that loads quickly is important for your users and search engines such as Google also include website speed as a factor in how they rank your website. A fast site is especially important for your mobile users, a growing audience.

As part of Professional Plan and above, we include some key performance optimization to help your site load faster. These include:

• Install and configure a caching plugin.
• Optimize/compress your websites images.
• Remove unnecessary plugins and themes.
• Monitor website speed and make recommendations for improvement.

To be able to manage all aspects of a WordPress website for our clients we need access three things:

1. Administrator level access to WordPress Admin.
   You may either create us a new account or you can provide us with your admin account details and we will create our own admin user.
2. Your Websites Database
   You can provide either Cpanel/Hosting or phpMyAdmin access. If you provide Cpanel/hosting access, this covers both the (2) and (3).
3. Your Websites Files.
   SFTP (secure file transfer protocol) gives us access to directly manage all the files that make up your WordPress website.

In general, people give us two things; their WordPress admin credentials and their hosting account admin credentials and we are on our way!

We always create our own users for accessing different areas, so that we don’t have conflicts with password resets and also so that its easy to remove those users should our services no longer be needed.

Lastly, we take security very seriously here at Total WP Support and take extreme care with our clients confidential information. All access points use double authentication for access and no passwords are sent via email, ever.

We also understand how  much trust it takes to share this level of access to your website with us and we don’t take this trust lightly.