Every WordPress website has the same set of basic needs.
We have grouped these needs into six essential services and included them as a core in all our WordPress plans.
Our proactive approach to security combines Firewall, hardening & fixing potential threats before they become a problem.
Excellent customer service never goes out of style! We take pride in providing the best WordPress support in the industry.
Keeping your website running smoothly and looking great amidst a world of software, device or browser updates.
Rock solid, cloud-based back ups of your entire WordPress website is the cornerstone of disaster recovery and peace of mind.
Keeping your software up to date is the most powerful way to secure your site and stay on the cutting edge of new technology.
Be the first to know when your website is offline and take comfort in knowing you have a team of experts to get you back online fast.
Spend more time running your business and less time worrying about your WordPress website.
Add E-Commerce support to any plan.
The staging / development site is normally used in two cases.
1. For any new web development that could cause a negative effect to the user experience we’d do that work in the dev site and once approved we’d move those changes/new features over to the live site.
2. If there was a problem with an update that was causing issues to the user experience (that we couldnt fix in less than a few minutes), we’d immediately roll the site back to the latest stable version so that the live site was fully functional again. Then we would do the testing and fixing of whatever the issue was on the staging environment. In this way, the amount of potential downtime is minimal (less than five minutes in most cases).
Professional Plan users can optionally have updates performed on staging server first and then do the updates on live once tested and proven stable.
You are free to cancel your plan at any time. People stick with us because they love our support and care we provide for their website. Our WordPress Maintenance Plans have no intention of keeping you stuck in anything you don’t need or don’t want. Just write us an email or give us a call.
Of course, you may upgrade or downgrade at any time. We’ll adjust the remainder of any given month pro-rata and you’re on your way.
Yes, we offer free website restores and malware clean ups for our maintenance plan clients and we extend this offer to new sign ups.
The only catch is that a minimum six month subscription is required to qualify for the free cleanup.
Learn more here about our malware website fix options for new clients.
A website that loads quickly is important for your users and search engines such as Google also include website speed as a factor in how they rank your website. A fast site is especially important for your mobile users, a growing audience.
As part of Professional Plan and above, we include some key performance optimization to help your site load faster. These include:
To be able to manage all aspects of a WordPress website for our clients we need access three things:
In general, people give us two things; their WordPress admin credentials and their hosting account admin credentials and we are on our way!
We always create our own users for accessing different areas, so that we don’t have conflicts with password resets and also so that its easy to remove those users should our services no longer be needed.
Lastly, we take security very seriously here at Total WP Support and take extreme care with our clients confidential information. All access points use double authentication for access and no passwords are sent via email, ever.
We also understand how much trust it takes to share this level of access to your website with us and we don’t take this trust lightly.
We aim to have small jobs finished the same day they are requested. If a job is high priority you can let us know this when you submit the task and we’ll make sure its done on time.
A small job refers to any new feature, minor modification or web development task estimated to take less than 30 minutes.
Examples are adding a new logo, changing the colour of text in your main menu, swapping an image on a page, etc.
Anytime a job request exceeds 30 minutes we have two options:
Publishing covers the creation of new content on your website such as a new blog post, a news article, a new product, a new page a new photo gallery, you name it. Publishing is a specialty here at Total WP Support. Our publishing team makes sure your new content is:
Each WordPress Maintenance Plan covers one WordPress website.
We do offer bulk discounts for more than one site.
Please email email@example.com or call 1-800-985-9860 and let’s work out a deal you can’t refuse!
Our maintenance plans are focused on the maintenance of your website and in-depth SEO is outside the scope of a maintenance plan.
SEO Plans are available separately and compliment our WordPress Maintenance Plans.
Our WordPress maintenance plans are one part of total WordPress support. We follow best practices to enhance the SEO in everything we do as part of your maintenance plan. Some examples are:
If you’re ready to take your site to the next level please consider our Monthly SEO Plans!